Under-promise and Over-deliver

Purpose: To improve business relationships.


  • Deliver more than you promised.
  • Deliver ahead of schedule.
  • Deliver more than your competition.
  • Don’t say yes to everything.

Vision: It is all about managing and creating expectations. When you deliver more you create

Goals: Every time you have to do something for a client, stop and think about how you can do it better and faster.